February 13, 2012 GE CommercialThis morning I saw an inspirational commercial for GE. It documented an event hosted by GE where cancer-survivors visited GE. There they met with the employees responsible for creating the machines that helped save their lives. read more Posted in:
February 6, 2012 Left vs Right BrainRecently, my 12th Grade daughter, Hunter, was interviewed by an alumnus of Carnegie Mellon’s Tepper School of Business as part of her application process. Hunter encountered an interesting situation, one that is all too familiar to my own professional experience – that of a “creative” talking to a more analytical thinker. read more Posted in:
January 23, 2012 The Problem with Scripted Customer Service! I am sure you are going to find the following story very familiar as it was to me. The experience is one I have encountered numerous times across many different customer service touch-points. That is, the scripted customer service model. read more Posted in:
January 16, 2012 Upcoming WebCast: Managing a Cross-Generational Creative Team Managing a creative team that contains designers of widely varying ages doesn’t have to be a communication nightmare. This webinar focuses on the core qualities of three generations — Baby Boomers, Gen Exers and Millennials (or Gen Y) — and explores the inherent challenges of managing each group. read more Posted in:
January 10, 2012 5 New Year’s Resolutions for Creative Managers To kickoff the new year I was inspired to develop a list of the top 5 resolutions I recommend for managers of creative team. read more Posted in:
November 22, 2011 Communicating with ConvictionTaylor Mali is a slam poet with a great and humorous message on communicating with conviction. My 10th grade son shared this YouTube video recently with me that I find quite relevant and inspiration. It is all about speaking strongly and demonstrating confidence through language and voice. read more Posted in:
November 14, 2011 Email Subject Line The content that is included in the subject line of emails is one of the most important factors in ensuring that the recipient opens the email. The subject is similar to a headline in an article; it must capture the recipient’s immediate attention. An effective and successful message in the subject area will persuade the recipient to open the email and respond. The most impactful email subject lines should be strategic in terms of messaging and overall intent. read more Posted in:
October 31, 2011 Email Closing LinesI was recently looking at the various emails I have received over the last few weeks and noticed a disturbing trend. It appears the closing line of emails, the line you write before your name, has disappeared from personal and professional email communications. I miss that one simple more personalized approach. read more Posted in:
October 24, 2011 Email Signatures – Come on folks, use them!The next few Monday blogs will contain my ramblings and thoughts on email communications. But a word of warning, some of this (but not all) may reflect a case of the cobbler had no shoes, as I myself am not always great at using emails and continue to learn new ideas in this area. read more Posted in:
October 20, 2011 Great Quote"Talent must be a fanatical mistress. She's beautiful; when you're with her, people watch you, they notice..." read more Posted in: